Juan Valdez Easy Returns
You may return the product(s) included in your order within 14 days from the delivery date without giving any reason under the right of withdrawal. However, products such as coffee beans / ground coffee, etc. that are subject to an expiration date are not legally included in the right of withdrawal. Nevertheless, we would like to inform you that products whose packaging has not been damaged may be returned within the scope of Juan Valdez customer satisfaction policy (Promotional campaign products may be treated as exceptions as stated on the product page).
Your return request must first be submitted to us through the steps below:
Member purchases:
After logging in, we kindly request you to open a return request. Return instructions will be sent to your registered email address within 15 minutes.
Guest checkout purchases:
By replying to the order confirmation email sent to your email address or via the contact form.
Important Information:
Products subject to return must be sent via the contracted cargo company using a return code.
Please ensure that the return code and your order number are clearly written on the package in a visible, legible, and non-erasable manner by the cargo officer.
For shipments made without using the contracted cargo company and return code, the shipping fee must be covered by you. Otherwise, Honest Coffee reserves the right to deduct the shipping fee or refuse acceptance of the shipment.
Returns cannot be processed through physical stores.
For orders invoiced to corporate entities, a return invoice must be issued excluding the shipping fee in order for the return process to be completed.
For products purchased under campaigns or promotions, partial returns are not allowed. In case of returns of orders where free shipping or campaign conditions applied, Honest Coffee reserves the right to deduct the shipping fee from the total sales amount.
Contracted Cargo Company:
Yurtiçi Kargo Free Return Code: 1103791630 - Address: Şenlikköy Mh. Yeşilköy Cd. No:9 Florya Honest Kahve A.Ş. Bakırköy / Istanbul
You can access legal information regarding return conditions below:
CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION RETURN CONDITIONS
GENERAL:
By placing an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract provided to you.
Buyers are subject to the provisions of Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (OG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the purchased product.
Each purchased product shall be delivered to the person and/or organization at the address specified by the buyer within a maximum legal period of 30 days. If the product is not delivered within this period, the buyer may terminate the contract.
If the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days of learning this situation. The total amount must be refunded to the buyer within 14 days.
IF THE PRODUCT PRICE IS NOT PAID:
If the buyer does not pay for the purchased product or cancels the payment in bank records, the seller's obligation to deliver the product shall cease.
UNAUTHORIZED USE OF CREDIT CARD:
If, after delivery of the product, it is determined that the credit card used for payment was used unlawfully by unauthorized persons and the product price is not paid to the seller by the relevant bank or financial institution, the buyer must return the product to the seller within 3 days, with shipping costs covered by the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN CIRCUMSTANCES:
If force majeure occurs and the product cannot be delivered on time, the situation will be notified to the buyer. The buyer may request cancellation of the order, replacement with a similar product, or postponement of delivery until the obstacle is removed. If the buyer cancels the order and paid in cash, the amount will be refunded in cash within 14 days. If payment was made by credit card, the amount will be refunded to the bank within 14 days, but it may take 2–3 weeks for the bank to reflect it to the buyer’s account.
BUYER'S OBLIGATION TO INSPECT THE PRODUCT:
The buyer shall inspect the goods/services subject to the contract before receiving them; they shall not accept damaged, defective, torn packaging, etc. goods/services from the cargo company. The received goods/services shall be deemed to be undamaged and intact. The buyer must carefully protect the goods/services after delivery. If the right of withdrawal is to be used, the goods/services must not be used. The invoice must also be returned with the product.
RIGHT OF WITHDRAWAL:
The buyer may exercise the right of withdrawal from the contract within 14 (fourteen) days from the date of delivery of the product to themselves or to the person/organization at the address specified, provided that they notify the seller via the contact details below.
CONTACT INFORMATION FOR NOTIFICATION OF THE SELLER'S RIGHT OF WITHDRAWAL:
COMPANY
NAME/TITLE: HONEST KAHVE INC.
ADDRESS: Yeşilköy Cd: No:9, Şenlikköy, Bakırköy, Istanbul
WEB: Return requests can be initiated via the "My Orders" menu.
RIGHT OF WITHDRAWAL PERIOD:
If the purchase is for a service, this 14-day period starts from the date the contract is signed. The right of withdrawal cannot be used for service contracts where performance has begun with the consumer’s approval before the end of the withdrawal period.
The costs arising from the exercise of the right of withdrawal are borne by the SELLER.
In order to exercise the right of withdrawal, written notification must be sent to the SELLER via registered mail, fax, or email within 14 (fourteen) days, and the product must not fall under the “Non-Returnable Products” provisions stated in this agreement.
EXERCISE OF THE RIGHT OF WITHDRAWAL:
The invoice of the product delivered to the 3rd party or the BUYER must be sent together with the return invoice issued by the institution if the invoice is corporate. Orders invoiced to institutions cannot be completed without a RETURN INVOICE.
The return form, box, packaging, and standard accessories, if any, must be delivered complete and undamaged.
RETURN CONDITIONS:
The SELLER is obliged to refund the total amount and the documents that place the BUYER under debt within 10 days of receiving the withdrawal notice. The buyer must return the goods to the SELLER within 10 days, complete, undamaged, and with the invoice and packaging.
If the value of the goods decreases due to the BUYER's fault or return becomes impossible, the BUYER is liable to compensate the SELLER for damages in proportion to their fault. However, changes or deterioration occurring due to proper use of the product within the withdrawal period are excluded.
If exercising the right of withdrawal causes the order to fall below a campaign threshold, the discount benefit used under the campaign will be canceled.
NON-RETURNABLE PRODUCTS:
Goods prepared in line with the BUYER’s request or clearly personal needs and not suitable for return, underwear bottoms, swimwear bottoms, cosmetic products, single-use products, goods that are in danger of rapid deterioration or expiration, products whose packaging has been opened by the BUYER and are not suitable for return for health and hygiene reasons, products that become inseparably mixed with other goods after delivery, newspapers and magazines outside subscription agreements, electronic services performed instantly or intangible goods delivered instantly, and audio/video recordings, books, digital content, software, data storage devices, and computer consumables cannot be returned if their packaging has been opened, in accordance with the regulation.
Cosmetics and personal care products, underwear, swimwear, books, software, DVD, VCD, CD and cassettes, and stationery consumables (toner, cartridges, ribbons, etc.) must be unopened, unused, and undamaged to be eligible for return.
DEFAULT AND LEGAL CONSEQUENCES
If the BUYER defaults on credit card payments, they accept and declare that they will pay interest under the credit card agreement with the issuing bank and will be liable to the bank. The relevant bank may pursue legal action; may claim costs and attorney fees from the BUYER; and in all cases, if the BUYER defaults due to delayed payment, the BUYER accepts to compensate the SELLER for damages incurred due to the delay.
PAYMENT AND DELIVERY
You can transfer via bank transfer or EFT (Electronic Funds Transfer) to any of our (TL) accounts.
Through our website, you can benefit from online single payment or installment options with all types of credit cards. For online payments, the amount will be charged to your credit card at the end of your order.
