Right of Withdrawal

CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION RETURN CONDITIONS GENERAL:

By placing an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract provided to you.

Buyers are subject to the provisions of Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (OG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the purchased product.

Each purchased product shall be delivered to the person and/or organization at the address specified by the buyer within a maximum legal period of 30 days. If the product is not delivered within this period, the buyer may terminate the contract.

If the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days of learning this situation. The total amount must be refunded to the buyer within 14 days.

IF THE PURCHASED PRODUCT PRICE IS NOT PAID:

If the buyer does not pay for the purchased product or cancels the payment in bank records, the seller's obligation to deliver the product shall cease.

UNAUTHORIZED USE OF CREDIT CARD:

If, after delivery of the product, it is determined that the credit card used for payment was used unlawfully by unauthorized persons and the product price is not paid to the seller by the relevant bank or financial institution, the buyer must return the product to the seller within 3 days, with shipping costs covered by the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN CIRCUMSTANCES:

If force majeure occurs and the product cannot be delivered on time, the situation will be notified to the buyer.

The buyer may request cancellation of the order, replacement with a similar product, or postponement of delivery until the obstacle is removed.

If the buyer cancels the order and paid in cash, the amount will be refunded in cash within 14 days from cancellation.

If payment was made by credit card and the order is cancelled, the product amount will be refunded to the bank within 14 days, but it may take 2–3 weeks for the bank to reflect it to the buyer’s account.

BUYER’S OBLIGATION TO INSPECT THE PRODUCT:

The buyer shall inspect the goods/services subject to the contract before receiving them; they shall not accept damaged, defective, or torn packaging goods/services from the cargo company.

The received goods/services shall be deemed to be undamaged and intact.

The buyer must carefully protect the goods/services after delivery.

If the right of withdrawal is to be used, the goods/services must not be used.

The invoice must also be returned with the product.

RIGHT OF WITHDRAWAL:

The buyer may exercise the right of withdrawal from the contract within 14 (fourteen) days from the date of delivery of the product to themselves or to the person/organization at the address specified, provided that they notify the seller via the contact details below.

SELLER CONTACT INFORMATION FOR WITHDRAWAL NOTIFICATION:

COMPANY NAME/TITLE: HONEST KAHVE INC.

ADDRESS: Yeşilköy Cd: No:9, Şenlikköy, Bakırköy, Istanbul

WEB: Return requests can be initiated via the “My Orders” menu.

DURATION OF THE RIGHT OF WITHDRAWAL:

If the purchase is for a service, this 14-day period starts from the date the contract is signed.

The right of withdrawal cannot be used for service contracts where performance has begun with the consumer’s approval before the end of the withdrawal period.

The costs arising from the exercise of the right of withdrawal are borne by the SELLER.

To exercise the right of withdrawal, written notification must be sent to the SELLER via registered mail, fax, or email within 14 (fourteen) days, and the product must not fall under the “Non-Returnable Products” provisions stated in this agreement.

EXERCISE OF THE RIGHT OF WITHDRAWAL:

The invoice of the product delivered to the person or BUYER must be provided.

(If the invoice of the returned product is issued to a company, it must be sent together with the return invoice issued by the institution. Orders invoiced to companies cannot be completed without a RETURN INVOICE.)

Return form,

The box, packaging, and standard accessories of the products to be returned must be delivered complete and undamaged.

RETURN CONDITIONS:

The SELLER is obliged to refund the total amount and all documents that place the BUYER under debt within 10 days of receiving the withdrawal notice.

The buyer must return the goods to the SELLER within 10 days, complete, undamaged, and with the invoice and packaging.

If the value of the goods decreases due to the BUYER’s fault or return becomes impossible, the BUYER is liable to compensate the SELLER for damages in proportion to their fault.

However, changes or deterioration caused by proper use of the product during the withdrawal period are excluded.

If exercising the right of withdrawal causes the order to fall below a campaign threshold, the discount benefit used under the campaign will be cancelled.

NON-RETURNABLE PRODUCTS:

Goods prepared according to the BUYER’s request or clearly personal needs and not suitable for return, underwear bottoms, swimwear bottoms, cosmetic products, single-use products, goods that are in danger of rapid deterioration or expiry,

Products whose packaging has been opened by the BUYER and are not suitable for return for health and hygiene reasons,

Products that become inseparably mixed with other goods after delivery,

Newspapers and magazines outside subscription agreements,

Electronic services performed instantly or intangible goods delivered instantly,

Audio or video recordings, books, digital content, software programs, data storage devices, and computer consumables cannot be returned if their packaging has been opened, in accordance with the Regulation.

Additionally, exercising the right of withdrawal is not possible for services whose performance has begun with the consumer’s approval before the withdrawal period expires.

Cosmetics and personal care products, underwear, swimwear, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, and stationery consumables (toner, cartridges, ribbons, etc.) must be unopened, unused, and undamaged to be eligible for return.

DEFAULT AND LEGAL CONSEQUENCES

If the BUYER defaults in case of payment by credit card, they accept, declare, and undertake that they will pay interest under the credit card agreement with the issuing bank and will be liable to the bank.

The relevant bank may take legal action, claim costs and attorney fees from the BUYER, and in all cases, if the BUYER defaults due to delayed payment, the BUYER agrees to compensate the SELLER for damages incurred due to the delay.

PAYMENT AND DELIVERY

You can make bank transfer or EFT (Electronic Funds Transfer) payments to any of our (TL) accounts.

Through our website, you can use online single payment or installment options with all types of credit cards.

For online payments, the amount will be charged to your credit card at the end of your order.